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Mon–Fri 8:30am–6pm info@purenovacredit.com
Pure Nova Credit
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We're Here to Help

Reach out any way that works for you. Real people, real answers — whenever you need us.

Contact Options

Choose How to Reach Us

Multiple channels, same great service. We respond to all inquiries within one business day.

Email Us
Send your question or request and receive a response within one business day from our member care team.
Send Email
Call Us
Speak directly with a member service representative Mon–Fri 8:30am–6pm and Sat 9am–1pm.
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Visit a Branch
Stop by any of our branch locations. Our team is ready to assist with account questions, loans, and more in person.
Mon–Fri 8:30am–6pm
Sat 9am–1pm
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Book Appointment
Schedule a one-on-one meeting with a member service specialist, loan officer, or financial advisor at your convenience.
Available Same Week
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Common Questions

Frequently Asked Questions

Quick answers to the questions we hear most often from members.

You can open an account online in minutes through our secure enrollment portal, or visit any branch location. You'll need a government-issued ID and your Social Security number. Most accounts can be opened with a $0 minimum deposit.
Call our 24/7 card services line at 0, log in to online banking and lock your card instantly, or use our mobile app. We'll issue a replacement card within 3–5 business days at no charge.
Click "Forgot Password" on the login page and follow the prompts. You'll need access to your registered email or phone number for verification. If you're still having trouble, call us and we'll verify your identity and reset it for you.
Our routing number is 251480576. Your account number is printed on your checks and can also be found in your online banking portal under "Account Details." Never share your account number publicly.
You can initiate a dispute by calling our member services line, visiting a branch, or sending us a message through online banking. Please have the transaction date, amount, and merchant name ready. Most disputes are resolved within 10 business days.
Yes. Pure Nova is federally insured by the National Credit Union Administration (NCUA). Your deposits are insured up to $250,000 per depositor, per account category — at no cost to you.
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Branch Locations

Find a Branch Near You

With convenient locations throughout the region, there's always a Pure Nova branch nearby.

141, First Floor, 12 St Roots Terrace, Los Angeles, CA 90010

Schedule a Visit
Routing Number
251480576
Branch Hours
Mon–Fri 8:30am–6pm / Sat 9am–1pm
Customer Service
Video Connect