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You can open an account online in minutes through our secure enrollment portal, or visit any branch location. You'll need a government-issued ID and your Social Security number. Most accounts can be opened with a $0 minimum deposit.

Call our 24/7 card services line at 0, log in to online banking and lock your card instantly, or use our mobile app. We'll issue a replacement card within 3–5 business days at no charge.

Click "Forgot Password" on the login page and follow the prompts. You'll need access to your registered email or phone number for verification. If you're still having trouble, call us and we'll verify your identity and reset it for you.

Our routing number is 251480576. Your account number is printed on your checks and can also be found in your online banking portal under "Account Details." Never share your account number publicly.

You can initiate a dispute by calling our member services line, visiting a branch, or sending us a message through online banking. Please have the transaction date, amount, and merchant name ready. Most disputes are resolved within 10 business days.

Yes. Pure Nova is federally insured by the National Credit Union Administration (NCUA). Your deposits are insured up to $250,000 per depositor, per account category — at no cost to you.