Member Security

Your Security Is Our Priority

Multiple layers of protection — from 256-bit encryption to 24/7 fraud monitoring — work together to keep your accounts and your identity safe.

Report Fraud Security FAQs

Protection Features

How We Keep Your Money Safe

Bank with confidence knowing multiple layers of advanced security are working around the clock to protect you.

256-Bit Encryption

All data transmitted between your device and our servers is protected with AES 256-bit SSL/TLS encryption — the same standard used by the government.

Two-Factor Authentication

Add an extra layer of protection with 2FA. We'll send a one-time code to your phone or email every time you log in from a new device.

Fraud Monitoring

Our automated fraud detection system analyzes every transaction in real time. Unusual activity triggers an immediate alert and our fraud team responds 24/7.

Zero Liability

You are never responsible for unauthorized transactions on your account. Report suspected fraud immediately and we'll investigate and resolve it at no cost to you.

Stay Protected

How to Protect Your Account

Cybersecurity is a partnership. Here are five ways you can actively keep your accounts safe.

Create passwords with at least 12 characters, combining uppercase and lowercase letters, numbers, and special symbols. Never reuse passwords across websites. Use a reputable password manager to keep track of your credentials securely.

Log in to online banking settings and activate two-factor authentication. This requires a one-time code sent to your phone whenever you log in from an unrecognized device, preventing unauthorized access even if your password is compromised.

Pure Nova will NEVER ask for your full password, PIN, or Social Security number via email or text. If you receive a suspicious message claiming to be from us, do not click any links. Call us directly at 0 to verify.

Log in to your accounts at least weekly to review transactions. Set up real-time text and email alerts for all card activity so you're immediately notified of every transaction — authorized or not. Early detection is the most powerful fraud defense.

Avoid accessing your bank accounts over public Wi-Fi networks (coffee shops, airports, hotels). If you must use public Wi-Fi, use a VPN to encrypt your connection. Always ensure the website URL starts with "https://" before logging in.

Emergency

Think You've Been a Victim of Fraud?

Act immediately. The faster you report suspected fraud, the faster we can protect your account and start the resolution process. You are covered — we will work with you every step of the way.

Call Us 24/7

Email Us

info@purenovacredit.com